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General

  • What is the Fuzzie Corporate Club?

    The Fuzzie Corporate Club is a premium, invite-only membership that provides members with exclusive privileges from a wide range of merchants from dining, entertainment, groceries and beauty to wellness, travel, healthcare, kids, enrichment and more.

    For corporate clients, Fuzzie is designed to revolutionise your employee wellbeing. In addition to boosting your core employee benefits to be more more fun and holistic, your programme includes complimentary access to our Fuzzie Concierge, where our team will work with you to manage all your employee engagements, from carnivals, family day and dinner and dance to team-building, interdivisional competition, employee appreciation gifts and lots more.

    We'll work closely with you throughout the year to help you develop your strategy for elevating your employee engagements and execute them for you, handling all the ideation, vendor sourcing, negotiations, procurement and logistics. This saves you time and money to focus on the overall strategy while we do all the heavy lifting for you.

  • What is the Fuzzie Concierge and how can it help my company?

    The Fuzzie Concierge is a powerful and entirely complimentary value add service that comes together with your Fuzzie Corporate Club membership to help you revolutionise your employee engagement, from ideation all the way to execution. We do all the heavy lifting for you that includes strategy planning, sourcing and negotiating with vendors, procurement (consolidated as one through us), logistics, design and communication and on ground execution.

    We cover the entire spectrum of engagements, from team building, employee carnivals, wellness/sustainability programmes to family day, dinner and dance, employee appreciation gifts, employee retreats, learning & development programmes and CSR activities.

    The concierge will help you to manage everything like a full serviced event organiser, but without having to pay any of their fees!

    Actually, it is even better than your standard event organiser as we are able to negotiate the best and exclusive rates from our extensive vendor network, given the large volume of business we provide them from our aggregated platform across all our corporate clients on top of special marketing and platform services we offer to them. As such, not only are we able to be creative in organising your events, we are able to truly stretch your dollar to give you the biggest value in the industry.

    Additionally, we are able to synergise all your activities together under unifying themes as part of your overall strategy for the year. Every activity can be designed to further emphasize their Fuzzie welfare benefits, creating more awareness and excitement, resulting in high usage.

    Anyone in your organisation can tap on the Fuzzie Concierge at any time and for an unlimited number of usage. For example, they could be the HR team, department team leaders, Recreational Club or Welfare Committee members or your management.

    The Fuzzie Concierge is only available for corporate accounts.

  • Who can access the Fuzzie Corporate Club?

    The Fuzzie Corporate Club is an exclusive club meant primarily for corporate employees and invited guests. You can access the Club if you have a referral or invite code.

  • How can I get my company to offer the Fuzzie Corporate Club to its employees?

    We'll be happy to speak with your company. Write to our friendly team at hello@fuzzie.com.sg and we'll get in touch with you.

  • My company would like to offer the Fuzzie Corporate Club as a staff benefit. How will this work and how much will it cost?

    It's great that you are looking out for the welfare of your employees and we'll be delighted to further boost that for you. We work closely with many companies to effectively engage and excite their employees on the Fuzzie programme. Many companies have also reported enjoying savings on their flex claims as Fuzzie lowers the costs for eligible services through our generous subsidises with partners.

    Fuzzie works on top of all your existing benefits (think of it as a welfare booster pack) and you can roll it out within a day. We'll provide all the marketing materials, email templates and co-branded assets to make it really easy for you to announce to your staff and look good too. For larger companies, we'll provide a complimentary live video session to help employees activate their memberships on the spot.

    We have various models of working together and offer bulk volume pricing. Reach out to us at hello@fuzzie.com.sg and we'll be happy to share more.

  • Which countries are the Fuzzie Corporate Club available in?

    The Fuzzie Corporate Club is available only in Singapore for now.

  • My company has an existing employee benefit programme for GP, dental and hospitalisation. Do I need to replace it with Fuzzie?

    Fuzzie works synergistically with all your existing programmes without any disruption. Think of Fuzzie as a wonderful booster pack to further enhance your employee benefits. We can help to fill in the gaps. For example, if your employee programme does not support core dental or dental cosmetics, your employees can use our dental privileges to enjoy substantial discounts on both fronts. Similarly, if your programme does not support employee dependents, they can use Fuzzie to extend healthcare subsidies for their family, including parents and their maids too.

  • Does Fuzzie offer insurance benefits and manage employee medical or flexi claims?

    We currently do not provide those services. Think of us as a welfare booster pack with lots of amazing employee benefits. Having said that, we'll be happy to recommend our partners who are excellent in providing those services that will let you enjoy special Fuzzie rates.

  • Does my staff need a credit or debit card to use Fuzzie?

    For corporate accounts, credit cards are not needed at all. Your staff will be able to activate their memberships and start redeeming their Privileges with the merchants right away. They pay the discounted rates directly to the merchant and not on Fuzzie. Some merchants offer special vouchers that members can purchase on Fuzzie. These are optional and only a handful compared to the thousands of Fuzzie Privileges available on the app.

  • Can the family members of my staff enjoy free access to the Fuzzie Corporate Club?

    We believe that family is the most important thing for employees and that any work-life integration strategy must involve the family. But we also appreciate the budget constraints faced by companies to provide this. To support families, we enable each staff to share their login details with a limited number of family members on separate devices, so that they can enjoy the company benefits too.

    This special service is available only for corporate accounts. Talk to your Fuzzie Representative for more details on how we can best support your company.

  • As a company, do I need to share any employee info with you to register new employees on the Fuzzie Corporate Club? What if my employee does not have a company email?

    You do not need to share any employee info with us to provide Club access for your staff. We'll whitelist your company email domain. Your staff simply downloads the Fuzzie App, enter the common corporate code we provided to you, register using their company email and agree to the privacy policy indicated. We'll verify the email address and provide access.

    For your staff who do not have a company email, we'll create a separate code system for them to register using their mobile number/personal email.

    We've supported various companies with special requirements. Talk to your Fuzzie Representative to find out more on how we can best help you.

  • How can I delete my account with Fuzzie and what sort of personal data will be kept by Fuzzie?

    Simply go to your Fuzzie App > Me > Request for account deletion and follow the steps indicated inside. Once your account is deleted, all of your data in Fuzzie will be removed.

  • If I do not wish to delete my account entirely but remove some data, which data can I choose to remove and how can I make such a request?

    You will be able to remove your credit card details on Fuzzie at any time. Go to Me > Manage Payment Methods > Select cards to remove. If you have accidentally made redemptions that you need us to delete, you can write a request to us at support@fuzzie.com.sg . Your profile information such as your Name, Email and Mobile Number can be changed at any time but you will not be able to remove the fields unless your account is deleted in its entirety.

Privileges

Subscription and Renewal

  • How much does your membership cost?

    For invited individuals, subscription starts from $99.90+ for an annual pass. Check with the person who invited you if you are eligible for a special rate.

    For corporate accounts, the pricing is based on the company's usage profile to optimise savings for you. We'll provide you with a quotation based on your specific needs. Talk to us! hello@fuzzie.com.sg

  • When I subscribe for the Fuzzie club annual pass, is that by calendar year or one year from the date subscribed?

    If you are purchasing within the app, the period of coverage will be for one year from the date you subscribed. If you are purchasing via an external channel, for example a corporate purchase, the duration of your pass will be based on what has been pre-agreed prior to your purchase.

  • What are the payment methods you accept?

    Directly on the app, we accept Mastercard and Visa credit and debit cards.

    For corporate purchases, you will be invoiced outside of the app and you can choose to pay either via Mastercard or Visa credit and debit cards, PayNow or regular bank transfer as advised on your invoice.

  • How do you secure your payments in the app?

    We use Stripe as our payment gateway provider. They are one of the most secured providers in the world processing for millions of merchants. All credit card credentials are encrypted and managed securely by them.

  • I'm a corporate customer and have paid my invoice for the membership coverage for my company. What is the next step for me to provide the membership benefits to my staff?

    Your Fuzzie Representative will contact you and provide your access code, easy activation guide for staff and EDM design with your branding for your announcements. We'll also organise a fun virtual onboarding live session, where we will create excitement for your staff as we introduce their new welfare benefit and carry out mass activation on the spot for all the attendees. We'll also help address any questions they may have and show them how to use our support channels for all future enquiries.

    We'll work closely with you throughout your entire journey for the year to ensure the usage levels are great. This includes easy onboarding for new staff joining and removal of staff who have left your organisation as well as our concierge service to help you manage your employee engagements throughout the year, boosting awareness and usage of their Fuzzie benefits. Talk to your Fuzzie Representative for all the fun things we can do with you.

  • I'm a corporate customer and I have new employees joining and some employees leaving every month. How do I manage this and how will my billing be done?

    It's super easy.

    [FOR NEW EMPLOYEES] We will provide you with an easy self-help brochure and welcome email template that you can send. If your total staff count is within your quota, they can simply activate their new membership without any additional charges to enjoy the remaining months of your coverage period. All employees in your company will have the same membership end date. If your staff count exceeds your purchased quota, we will bill you the additional months covered for the new employees that exceed in the next billing cycle.

    [FOR EMPLOYEES LEAVING] Pass us the email addresses of the leavers at the end of the month and we will remove their accounts. Fresh seats will be made available for future hires. However, no refunds will be given for cancellations.

  • I'm a corporate customer and understand that Fuzzie is an exclusive club with limited slots available. How will this affect my ability to renew next year and offer this membership to my new employees?

    Corporate members will always be given the priority to renew each year and we will guarantee placements for all your employees. However, should you pause or skip your annual renewal, your priority pass will be given to another company and we will not be able to guarantee a placement for you should you wish to re-enter in the future due to our quota limits.

  • Why does Fuzzie have a quota limit and does not open the Club to everyone who wishes to subscribe instead?

    We control the total intake of members to ensure that we are able to provide a great quality experience for you and create a healthy ecosystem where our merchant partners are comfortable to serve everyone to the best of their abilities. Our team works closely with each and every corporate client we accept throughout the entire year to ensure successful outcomes. As our resources are limited, we are selective on who we accept into the programme.

  • Can I use my Fuzzie credits in the app for paying the subscription fees?

    For individual accounts, yes you can. You can opt to use your credits to offset the fees when you renew for another year.

    For corporate accounts, this option will not be applicable for you.

  • Does the membership renew automatically?

    There's no auto-renewal. There are usually special rates given for members renewing. You will receive emails from us a few weeks before your membership ends advising you on what those are. You can also write to us to find out what you are eligible for, we're always happy to hear from our fans :)

    For corporate clients, if you would like to continue with the membership for another year for your employees, talk to us for a renewal quotation. You can either contact your Fuzzie Representative or contact hello@fuzzie.com.sg

  • How can I cancel my membership?

    For individuals, you can cancel your membership at any time by writing in to us at support@fuzzie.com.sg

    For corporate clients, you can write to your Fuzzie Representative or support@fuzzie.com.sg and we will not invoice you for the next cycle. As Fuzzie is an exclusive Club, your priority pass for entry to Fuzzie will be given to another company and we cannot guarantee availability for you should you wish to re-enter the Club in the future.

  • Can I get a refund for my cancelled membership?

    We are unable to refund memberships that are cancelled.

  • Can I re-apply for the Fuzzie membership after cancellation?

    For individual accounts, as Fuzzie is an exclusive Club, we will be unable to re-accept a new account request from you in the future whether via purchase or gift received to provide the opportunity for new members.

    For corporate accounts, re-entry will be based on a case by case basis subject to quota availability.

  • I have a promo code to renew my membership. How does that work?

    Great job getting the promo code! You need to wait for your current Club membership to end (to check your end date, go to Me > Membership Card). After your membership has ended, go to Me > Click on the banner to Join Club > Subscribe and enter your promo code > Check out and enjoy!

    If you do not see the Join Club banner but see your membership card instead, it means that your membership has not yet ended. You will need to wait for your current membership to end. Alternatively, write to us at support@fuzzie.com.sg for early cancellation request to apply your code.

    All your Fuzzie Privileges will be refreshed when you renew your membership for another year of fun savings adventures!

  • Do all my Privileges refresh when I renew my annual membership?

    Yes, all your Privileges will be refreshed and you can use them all again, including the free gifts, when you renew your annual Fuzzie Club membership.

  • Will my Club savings record be kept when I renew my membership?

    Yes, all the savings you have accumulated from your past usage will continue to be recorded on your Fuzzie account when you renew your membership. In your savings history, you can see the savings of your current membership period and all previous periods, both separated out and combined.

Promo and Activation Codes

Friend Referral

Fuzzie Credits

Gift Cards and Vouchers

  • How do I redeem my gift cards and vouchers?

    If you are redeeming a brick & mortar brand, press the Redeem button on your gift card/voucher when you are at the merchant store and present your phone screen to the staff to verify.

    If you are redeeming an online brand, press the Redeem button to obtain your unique code. Copy and paste the code either on the merchant's promo code section during checkout or on their Gift Card section. Follow the instructions given on your gift card/voucher.

  • Can I get a refund for the Gift Cards and Vouchers bought?

    Gift cards/Vouchers sold are final and we are not able to refund if you change your mind. We will help you if you face any issues redeeming your purchase. Drop us an email at support@fuzzie.com.sg if you need help.

  • Must I use my Gift Cards/Vouchers purchased right away?

    Your gift cards/vouchers are valid for a period of time and you can use them anytime during this period. You can check the validity period of the item in its T&Cs section.

  • Why is there a countdown timer shown after I choose to redeem my Gift Cards/Vouchers for online brands?

    Users have given us feedback that they were finding it increasingly difficult to separate their used gift cards/vouchers from the unused ones as they purchased more and more items. We have devised the countdown system to automatically separate out the used cards, making it easier for you to manage all your cards.

  • Can I still use my code on the merchant site after the countdown?

    Yes, you can. The countdown only moves the card to the "Used" section of your Wallet. Your code will still be active (as long as it is within its validity period) and you can still redeem it on the merchant site. You can retrieve your code at any time by marking your card as "Unused".

  • How long is the countdown for redeeming online brands?

    The countdown timer is set at a standard 60 minutes from the moment you press the Redeem button and approve redemption. The countdown will not commence if you do not approve redemption. You can redeem your gift card/voucher anytime during its validity period.

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